Human × AI Ops with Guardrails

Baseline first; then ship weekly against targets.

Request a Demo Start 72‑Hour Pilot

KPI slate

TTR (Time to Resolution)

Time from intake to resolution. Goal: ↓.

Throughput

Units completed per time. Goal: ↑.

FPA (First‑Pass Accuracy)

% items correct without rework. Goal: ↑.

Error Rate

% items needing correction. Goal: ↓.

Cost per Unit

Total cost divided by units. Goal: ↓.

Escalation Rate

% items needing human escalation. Goal: ↓.

Satisfaction

CSAT/OSAT from stakeholders. Goal: ↑.

How we prove outcomes